Privacy Policy

Information we collect

Information you provide

• Account and order details (name, email, phone, shipping/billing address).
• Custom design inputs (text, fonts, colors, sizes) and uploaded assets/logos where applicable.
• Communications (messages via contact/quote forms, support emails).
• Payment details are processed by our payment provider; we do not store full card numbers.

Information we collect automatically

• Device and usage data (IP address, browser type, pages viewed, referring URLs, timestamps).
• Cookies and similar technologies for core functionality, analytics, and marketing (see our Cookie Policy).

Information from third parties

• Payment, fraud-prevention, and delivery partners.
• Analytics/advertising partners (aggregated audience insights, campaign performance).

How we use your information

• Process orders, customize products, provide proofs, and deliver your signs.
• Provide and improve our website, services, and customer support.
• Personalize your experience and show relevant content/offers.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms & Conditions.
• With your consent, send marketing communications (you can opt-out anytime).

How we share information

• Vendors/Processors: hosting, payment, production, logistics, analytics, and support providers.
• Legal & Safety: where required by law, to protect rights, property, or safety.
• Business transfers: in a merger, acquisition, or asset sale, subject to this Policy.

Data retention

We retain personal data only as long as necessary for the purposes described above, including legal, accounting, or reporting requirements. Artwork files and proofs may be retained to support re-orders unless you request deletion.

Your rights

Depending on your location, you may have rights to access, correct, delete, or port your data, and to object or restrict certain processing. To exercise rights, contact privacy@ledneonpro.com.

If you are in the EU/UK, you also have the right to lodge a complaint with your supervisory authority.

Security

We use administrative, technical, and physical safeguards to help protect personal data. No method of transmission or storage is 100% secure.

International transfers

Your data may be processed in countries other than your own. Where required, we implement appropriate safeguards (e.g., standard contractual clauses).

Children

Our services are not directed to children under 13 (or 16 where applicable), and we do not knowingly collect their personal data.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with the “Last updated” date above.