FAQs

FAQ

Frequently Asked Questions

Find answers about customization, production, shipping, installation, warranty, pricing, and more.

Customization

Can I use any text, font, size, or color?
Yes! Choose your text, font, size, and color — or upload a logo. Our designers will optimize stroke paths to look clean in LED neon.
What file formats do you accept for logos?
Preferred: SVG, AI, PDF (vector). High-res PNG is fine too. If your logo has gradients or ultra-thin lines, we’ll simplify it for neon continuity.
Can you match my brand colors?
Share your brand guide or hex codes. We’ll advise the closest LED neon hues. RGB options and dimmers are also available for ambience control.

Production

How long does production take?
After you approve the digital proof, production typically takes 5–7 business days. Complex logos or large bulk orders may require 10–14 business days.
Will I see a proof before you make it?
Yes — we send a scale mock-up (layout, color, dimensions) within 24–48 hours. We only start production after your written approval.

Shipping

How long is shipping and which couriers do you use?
Delivery usually takes 3–10 business days depending on destination. We use DHL, FedEx, UPS, or regionally optimized express carriers with tracking.
Do you ship internationally?
Yes — we ship worldwide. Customs and local taxes (if any) are charged by your local authority and are the buyer’s responsibility.

Installation

Is installation difficult?
It’s straightforward: mark the holes using the backboard, mount with the included hardware, then plug into the 12V adapter. Most installs take under 20 minutes.
What’s included with my sign?
A pre-drilled clear acrylic backboard, mounting hardware, transparent cable, and a certified 12V power supply. Optional dimmer/remote if selected.

Warranty & Returns

Do you offer a warranty?
Yes — all signs come with a 24-month limited warranty covering manufacturing defects under normal use.
What is your refund/return policy for custom items?
Because each sign is custom-made, we do not accept returns or refunds for non-manufacturer reasons (e.g., change of mind, incorrect info provided). We repair/replace if the product is defective or arrives damaged. Please report issues with photos/videos within 7 days of delivery.
How do I file a damage or warranty claim?
Email info@ledneonpro.com with your order number and clear photos/videos of the issue and packaging. We’ll review and arrange a repair, replacement, or refund (case-by-case).

Pricing & Payment

How is pricing calculated?
Price depends on size (width), complexity (strokes/length), color/technology (single color vs RGB), and mounting/backboard options. Get an instant estimate by starting a design:
What payment methods do you accept?
We accept major credit/debit cards and other methods supported by Shopify Payments. Taxes/duties, if applicable, are shown at checkout or charged by customs.

Technology

What’s the difference between LED neon and traditional glass neon?
LED neon uses flexible silicone with LEDs — energy-efficient (12V), shatter-resistant, and cool to the touch. Glass neon uses fragile glass tubes and high voltage, with higher power consumption and heat. Both look great, but LED is safer and more efficient for most uses.
Do you offer dimmers or RGB color options?
Yes — optional remote dimmers and RGB controllers are available. You can set brightness and select color modes for ambience.

Didn’t find what you need?

We’re happy to help with specs, pricing, and logistics.